Multifamily Housing

Stop lease fraud, resident impersonation, and unauthorized access.

Identity binding for leasing, move-in, resident portals, payments, package rooms, and support calls, across every property you operate.

93.3%
Of surveyed apartment operators experienced fraud in the prior 12 months1
84.3%
Saw falsified pay stubs or other income documents1
23.8%
Of eviction filings linked to fraudulent applications1

1 NMHC Pulse Survey on the operational impact of rental application fraud and bad debt, conducted November 2023 to January 2024 among 75 apartment owners, developers, and managers.

The Problem

Remote leasing removed the friction. It also removed the certainty.

Synthetic identities and stolen IDs get applicants through screening, into a unit, and out again with bad debt left behind. Once someone is inside, a resident portal takeover can redirect rent payments or trigger fraudulent maintenance and lockout requests. AI-generated IDs and deepfake video are increasingly hard to catch by eye.

Synthetic lease applications

Real and invented details combined into an applicant who passes screening but doesn't exist. There's no live person behind the ID to match.

Stolen-ID leasing

A real person's identity used to sign a lease they'll never pay. The victim finds out when the collections notice arrives.

Portal takeover and rent diversion

A compromised resident account used to change bank details, redirect payments, or pull personal information.

Fraudulent maintenance and lockout requests

Someone posing as a resident to get a unit opened or a key reissued.

Package claim fraud

Packages collected by the wrong person, or false "never received" claims against the property.

Deepfake remote move-ins

AI-generated faces and video used to get through remote leasing and self-guided move-in without anyone on site.

How It Works

One verified resident, bound to every high-risk moment.

Verify the applicant once, then confirm it's the same person each time something sensitive happens.

1

Lease

Bind identity at application and screening, so synthetic and stolen identities are stopped before a lease is signed.

2

Move-in

Confirm the person moving in is the verified applicant, at onboarding and key handoff, remote or on site.

3

Portal

Require a step-up check before sensitive account changes in the resident portal.

4

Payments

Confirm identity before rent payment details or bank accounts change.

5

Packages

Verify the resident at pickup to cut false claims and losses.

6

Support

Verify callers before any account action, including maintenance and lockout requests.

Income & Employment

Stop fake pay stubs at the application.

Most rental fraud starts with invented income. VerifiNow confirms employment and income from payroll and financial sources of record, and ties the result to the applicant whose ID and face were just verified, so a real person with a fake pay stub and a fake person with a real one are both caught.

Key capabilities

  • Lease application identity verification
  • Selfie and liveness detection
  • Document liveness (presentation attack detection)
  • Employment and income verification, FCRA permissible-purpose workflow
  • Resident onboarding and key handoff
  • Resident portal step-up access
  • Rent and bank account change verification
  • Package pickup verification
  • Contact center caller verification
Why VerifiNow

Built for how properties actually lease.

Stop fraud before move-in

Verify identity at leasing and onboarding, before a fraudulent resident has a key and before bad debt starts.

Little friction for real renters

Applicants finish verifying in under 25 seconds, and results return in under 5 seconds, so legitimate renters keep moving.

Every channel you lease through

The same identity check on the web, in your mobile app, at on-site kiosks, and in the contact center.

NIST IAL2 (designed to meet)
GDPR / CCPA
FCRA Permissible-Purpose Workflow
Questions

Multifamily housing questions

Where in the resident lifecycle does VerifiNow verify identity?

At lease application and screening, at move-in and key handoff, before sensitive resident portal changes, before rent payment or bank account changes, at package pickup, and on support calls before any account action.

Can VerifiNow verify an applicant's income?

Yes. The Trust & Compliance Suite confirms employment and income from payroll and financial sources of record, ties the result to the applicant whose ID and face were verified, and uses an FCRA permissible-purpose workflow with documented consent.

How does it handle AI-generated IDs and deepfake video?

Liveness detection checks for photos, video replays, masks, and deepfakes at the moment of capture, and document liveness (presentation attack detection) checks the ID itself.

Does it work for remote leasing and remote move-ins?

Yes. The same identity check runs on the web, in your mobile app, at on-site kiosks, and in the contact center, so remote applicants are verified the same way as on-site ones.

How long does verification take an applicant?

Applicants finish verifying in under 25 seconds, and results return in under 5 seconds.

See VerifiNow on your leasing workflow.

30 minutes, built around your application, move-in, and resident portal.